FAQs

No, they can only see your profile!

Yes! It’s very important for OneRoof to build a peaceful, respectful, and inclusive environment for all neighbors. Below are some of the community rules:

- Inclusive of all races, ethnicities, religions, sexual orientations, and gender identities
- No hate speech, aggressive or harassing comments
- Attempt to solve issues with specific tenants on your own or with management first
- Respect privacy, don’t share group posts with non-tenants without permission
- No promotion of self interests allowedPlease see our full list of community rules and guidelines here.

When you encounter any message that you believe includes harmful, ill-intended, harassing, or illegal content, please flag it right away! You can flag a message by long tapping on the message bubble and selecting "Flag Message". Any flagged message will be sent to OneRoof's content moderation team for their review. As a result of the review, the flagged message could be removed from the chat, and the user who has posted it could also be temporarily or permanently banned from using the app. This process is further described in OneRoof's Terms & Conditions.

Click on the neighbor directory icon next to your building address on the Building Groups page. You will see a list of neighbors in your building on OneRoof. Click ‘Add my neighbor’ button at the bottom to invite new neighbors. You can invite them with your personal referral link or QR code.

*If you want to collect points for inviting others, please only use your personal 'invite link' or 'QR code'.

No. OneRoof is for neighbors only.

It’s free! You can download the OneRoof app for free from Apple Store or Google Play.

If you are having issues uploading photos, please check the following depending on your device.
‍Apple:
1. Go to your phone settings
2. Click on Privacy and Security
3. Click on Photos
4. Click on ‘OneRoof’
5. Click on ‘All Photos’ to allow permission for OneRoof to access your photo library and allow you to post.
‍
‍Android:
1. On your phone, open the Settings app.
2. Tap Apps.
3. Tap OneRoof. If you can't find it, tap See all apps.
4. Tap Permissions. If you allowed or denied any permissions for the app, you’d find them here. To change a permission setting, tap it, then choose
5. Allow or Don't allow.

 Please download the app from here -> Android / IOS       

You can complete your sign up with your email, Google or Apple account!                         

 Please email us at support@oneroofapp.com 

No need, our platform is for neighbors by neighbors. You can kickoff your building community by simply signing up to OneRoof and inviting more neighbors!

• Share your personal invite link
• Request doorhaners or posters for others in your building to find out
• Tell neighbors you run into in the elevators and hallways to download OneRoof

We respect privacy and don’t sell any data to third party (as we wouldn’t want our data to be sold either). You can see our privacy policy by clicking here. Privacy Policy

We encourage all members to fill out their profiles so that other neighbors can learn more about you and feel comfortable connecting. Your apartment # and email remain private and are just required to verify your account.

Go here to delete your account.

If you want to delete your account because you moved into a new building, OneRoof may be live and active there! It could be a great opportunity to meet your new neighbors and join a new community. To move your account into your new address, go to your profile in the app and click ‘Move to new community’.

OneRoof is only available on mobile. We are a small team and currently do not have the resources to build a desktop app, but hopefully soon!